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The Indiana Health Coverage Programs (IHCP) has identified an issue with electronic outpatient crossover claims denying for Explanation of Benefit (EOB) code 0558 (COINSURANCE AND DEDUCTIBLE AMOUNT IS MISSING INDICATING THAT THIS IS NOT A CROSSOVER CLAIM). This issue is being worked on and a publication with reprocessing information will be forthcoming.

What can you do in the Provider Healthcare Portal?

Through the Indiana Health Coverage Programs (IHCP) secure and easy-to-use internet portal, healthcare providers can:

  • Submit claims
  • Check on the status of their claims
  • Inquire on a patient's eligibility
  • View their Remittance Advices
  • Request prior authorization

Managed Care Entities can:
  • Enroll, disenroll, and update primary medical providers
  • Review their encounter claims
  • Inquire on a managed care member's eligibility

In addition, the Portal provides access to a wide variety of IHCP information and resources.


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