Log In

Providers and their delegates who have previously registered (activated) their account have access to the secure areas of the Provider Healthcare Portal. Logging in requires a user to enter a user ID, answer a challenge question, verify a site key and passphrase, and enter the correct password.

Note: You must successfully register to create a user ID and other security options that allow you to complete the log in process. If you have not yet registered, click Register Now.

Switch Providers

If you are a delegate representing more than one provider, after logging in you can switch providers as needed. Select the radio button to switch to that provider. Click Submit. The provider you are now acting on behalf of is expanded. Click Close to continue working on behalf of that provider.

Note: You can switch the provider you are working on behalf of at any time using the menu option.

Logging In

1.	Enter the user ID you established during registration.
	Note: See Trouble logging in? for more information on steps to take if you have forgotten your login information.
2.	Click Log In or press Enter.
3.	Enter the answer to the challenge question if required. This question is one for which you established an answer during registration. Click Forgot answer to challenge question? if you have forgotten the answer to a challenge question. You will be prompted with a form to contact your plan for help.
	Note: You must answer the challenge question the first time you log in. On subsequent log ins, you are only required to answer a challenge question if you are using a public computer.
4.	Select the appropriate radio button to indicate whether you are using a personal or public computer. If you indicate that you are using a personal computer, such as a home machine, you will not need to answer the challenge question each time you log in.
5.	Click Continue or press Enter. Validate the site key and passphrase you selected during registration. If this information is not correct, do not enter your password; contact your plan instead. If the information is correct, enter your password.
	Note: If you have forgotten your password, click Forgot Password?
6.	Click Sign In or press Enter. You are taken to your home page.

Trouble Logging In?

You may experience trouble logging in due to one of the following issues:

Have you registered? Click Register Now if you have not yet registered. This process will step you through creating a user ID, password, and other security measures which ensure that your information is protected.

- or -

You forgot the user ID you set up during the registration process. Click Forgot User ID? and you will be put in contact with your plan to have your user ID sent to you.

Note: Click Where do I enter my password? for more information on the security measures in place to protect your information.